General FAQs

1. What is Nova Connect?

Nova Connect is a payment gateway provider in Pakistan, facilitating online transactions for businesses and individuals.

2. What services does Nova Connect offer?

Nova Connect offers payment gateway solutions, online payment processing, and merchant services.

3. How secure is Nova Connect?

Nova Connect uses PCI-DSS compliant security measures, encryption, and 2-factor authentication to ensure secure transactions.

Merchant FAQs

4. How do I become a Nova Connect merchant?

Register on our website, provide required documents, and wait for verification and approval.

5. What documents are required for merchant registration?

CNIC, business registration documents, and proof of address.

6. What is the merchant registration fee?

Please contact our sales team for fee details.

Transaction FAQs

7. What types of payments does Nova Connect support?

Credit/debit cards, mobile wallets, and internet banking.

8. What is the transaction processing time?

Real-time processing for most transactions.

9. Can I refund or cancel a transaction?

Yes, contact our support team for assistance.

Technical FAQs

10. What integration options does Nova Connect offer?

API integration, plugin integration, and hosted payment pages.

11. What programming languages do you support?

Java, PHP, Python, and .NET.

12. How do I test my integration?

Contact our support team for test credentials and assistance.

Support FAQs

13. How do I contact Nova Connect support?

Contact through email: support@novaconnect.com.pk

14. What are Nova Connect's support hours?

Monday-Friday, 9am-5pm PST.

15. Can I request a callback from support?

Yes, submit a request on our website.

Security and Compliance FAQs

16. Is Nova Connect PCI-DSS compliant?

Yes, Nova Connect adheres to PCI-DSS standards.

17. How does Nova Connect protect customer data?

Encryption, secure servers, and access controls.

18. What is Nova Connect's policy on fraud prevention?

Monitoring, reporting, and cooperation with authorities.

Fee and Pricing FAQs

19. What are Nova Connect's transaction fees?

Please contact our sales team for fee details.

20. Are there any setup or monthly fees?

Yes, contact our sales team for details.

21. How do I view my transaction history and fees?

Login to your Nova Connect merchant dashboard.